Join us for an exclusive event with internationally acclaimed customer experience expert David Avrin. This transformative conference will change the way you think about customer interactions and business processes. Don’t miss the chance to learn from one of the world’s top voices in Customer Experience and discover how to make your business ridiculously easy to do business with.

Language: English

Keynote: Ridiculously Easy to Do Business With™
60 min

This thought-provoking, entertaining, and insightful presentation shines a bright light on the new era of customer expectations. David will guide your team to eliminate friction in the buying process, respond effectively to prospects and customers, and create experiences that are truly worth sharing.

Interactive Workshop „A Day in the Life of Your Customer”
120 min

In this highly interactive session, participants will:

• Deeply understand the changing needs, wants, and expectations of their best customers.
• Learn how to deliver exactly what customers want — in the way they want it.
• Gain practical tools to align product offerings, internal behavior, and customer experience strategies to outperform the competition.
• Leave with actionable insights, a page full of notes, and fresh ideas to future-proof their business.

Q&A Session
120 min

A unique opportunity! Ask your burning questions and meet David Avrin face-to-face during exclusive networking moments. Don’t miss your chance to connect with one of the world’s top Customer Experience experts – for the very first time in Poland!

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David Avrin

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 28 countries worldwide. David helps organizations better understand and connect with their evolving customers and clients, enabling them to future-proof their businesses. David’s insights have been featured on thousands of media outlets around the world. He is also the author of seven books, including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.

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