The market is a constant game for the customer. A company’s business success largely depends on the agility and tenacity of salespeople and others involved in customer interactions. In the process of acquiring and servicing customers, they face many difficult situations and “twists and turns” every day.

During the training, you will learn how to stand out from the competition, intrigue a potential customer and keep them interested. You will also learn how to handle difficult conversations.

For company representatives who have direct contact with customers (current and potential), including: salespeople, customer service and sales department employees.

After completing the training, its participants will be able to:

• use prospecting methods,
• recognize and influence the motives driving the client’s actions,
• effectively acquire new customers,
• use assertive communication methods in conversations with customers,
• use techniques of exerting influence,
• effectively deal with difficult prospecting situations.

• Training participants receive a complete set of materials
• Class hours: 8:30 – 15:30
• 23% VAT should be added to the price of the training