{"id":185245,"date":"2024-08-30T13:14:32","date_gmt":"2024-08-30T11:14:32","guid":{"rendered":"https:\/\/www.oliviacentre.com\/event\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\/"},"modified":"2025-04-14T12:27:30","modified_gmt":"2025-04-14T10:27:30","slug":"professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10","status":"publish","type":"event","link":"https:\/\/www.oliviacentre.com\/en\/event\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\/","title":{"rendered":"Professional Customer Service &#8211; How to build customer satisfaction in direct contact | 03.10"},"content":{"rendered":"","protected":false},"author":25,"featured_media":0,"template":"","meta":{"_acf_changed":false,"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":"","_links_to":"","_links_to_target":""},"rodzaj":[14,15,17],"class_list":["post-185245","event","type-event","status-publish","hentry","rodzaj-nauka-edukacja","rodzaj-biznes","rodzaj-spolecznosc"],"acf":{"zdjecie":"https:\/\/www.oliviacentre.com\/wp-content\/uploads\/2023\/06\/HR_BIZNES.png","data":"03.10.2024","godzina":"08:30","wydarzenie_online":false,"budynek_budynek":"Gate B","galeria_zdjec":false,"cena":"2250","ilosc_miejsc":"","wymagane_logowanie":false,"cena_dla_rezydenta":"2250","dodatkowy_bilet_dla_rezydenta":"","maksymalna_ilosc_biletow_platnych":"","maksymalna_liczba_biletow_dla_rezydentow":"","maksymalna_liczba_biletow_dla_nierezydentow":"","wersja_jezykowa":"PL","regulamin":false,"adres_e-mail":"gfkm@gfkm.pl","miejsca_zarezerwowane_rezydenci":"","miejsca_zarezerwowanie_nierezydenci\u200b\u200b":"","numer_telefonu":{"value":"false","label":"Nie"},"aktywnosc":"zakonczona","inne_miejsce":"GFKM","data_dodatkowa_informacja":"Two-day training","opis":"<div class=\"content-field\">\n<p style=\"text-align: justify;\"><span style=\"font-size: 14pt;\"><strong>People may forget what you said, they may forget what you did, but they will never forget how you made them feel.<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Customer service is about building positive customer emotions. In order to build these emotions in a conscious and beneficial way for the company, it is worth mastering certain practical tools. <\/span><\/p>\n<\/div>\n<p>\u00a0<\/p>\n<h2 id=\"for\" class=\"single-training__sub-title offset\" style=\"text-align: justify;\"><span style=\"font-size: 18pt;\">Who is it for?<\/span><\/h2>\n<div class=\"content-field\" style=\"text-align: justify;\">\n<p><span style=\"font-size: 12pt;\">The training is intended for customer service employees or other people who work with customers.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Telephone customer service consultants<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Customer service employees (sales department, help desk, complaints department)<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Employees of offices, administration, reception<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<\/div>\n<div class=\"content-field\">\n<h2 id=\"methods\" class=\"single-training__sub-title offset\" style=\"text-align: justify;\"><span style=\"font-size: 18pt;\">Training methods<\/span><\/h2>\n<div class=\"content-field\" style=\"text-align: justify;\">\n<p><span style=\"font-size: 12pt;\">The training is conducted using the workshop method, based on individual and team exercises and simulations of conversations with customers. Participants will practice the most important moments of customer service. Training prepared on the basis of company standards or scenarios based on the work of the participants.  <\/span><\/p>\n<\/div>\n<p>\u00a0<\/p>\n<\/div>\n<div class=\"content-field\">\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt;\"><a href=\"https:\/\/gfkm.pl\/formularz-zapisu-do-szkolenia\/?trainingId=12159&#038;ol=true\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"font-size: 18pt;\">SIGN UP!<\/span><\/strong><\/a><\/span><\/p>\n<\/div>\n","imie_i_nazwisko":"Gda\u0144sk Foundation for Management Development  "},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Professional Customer Service - How to build customer satisfaction in direct contact | 03.10 - Olivia Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oliviacentre.com\/en\/event\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Professional Customer Service - How to build customer satisfaction in direct contact | 03.10 - Olivia Centre\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.oliviacentre.com\/en\/event\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\/\" \/>\n<meta property=\"og:site_name\" content=\"Olivia Centre\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/oliviabusinesscentre\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-14T10:27:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.oliviacentre.com\/wp-content\/uploads\/2022\/05\/op.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@oliviabusiness\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.oliviacentre.com\\\/en\\\/event\\\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\\\/\",\"url\":\"https:\\\/\\\/www.oliviacentre.com\\\/en\\\/event\\\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\\\/\",\"name\":\"Professional Customer Service - How to build customer satisfaction in direct contact | 03.10 - Olivia Centre\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.oliviacentre.com\\\/#website\"},\"datePublished\":\"2024-08-30T11:14:32+00:00\",\"dateModified\":\"2025-04-14T10:27:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.oliviacentre.com\\\/en\\\/event\\\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.oliviacentre.com\\\/en\\\/event\\\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.oliviacentre.com\\\/en\\\/event\\\/professional-customer-service-how-to-build-customer-satisfaction-in-direct-contact-03-10\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/www.oliviacentre.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Professional Customer Service &#8211; 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