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Junior IT Support Specialist with German

 thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.


thyssenkrupp Group Services Gdańsk is a global competence and development center aimed at bundling and standardizing business processes for thyssenkrupp companies worldwide. We provide services in the areas of Finance & Accounting (FI), Human Resources (HR), Information Technology (IT), and Procurement (PRO). As thyssenkrupp Gdańsk we are a part of Global Shared Services Centres and one of the biggest SSC in Tricity. We are located in a modern Gdańsk office overlooking the sea.


Junior IT Support Specialist with German


As part of our Team you will be responsible for:

  • Serving as L1 Support in our Global Support Team for infrastructure and/or application environment
  • Serving as User Support in Desktop / Server Services
  • Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems
  • Investigation on troubleshooting of problems in MS products
  • Identification, failure analysis and problem solving via phone or email
  • Incident recording and tracking in a ticketing tool
  • Incidents processing to other support groups
  • User management in various systems
  • Establishing FAQ for users
  • Creating and updating of knowledge base
  • Taking part in interesting projects, like automation project


Your profile

  • Fluent written and spoken German (min. B2), English on a communicative level (min. B1)
  • Minimum Bachelor’s Degree
  • Ready to work in shifts
  • Willing to work in international environment and teams


Would be an asset

  • MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory)
  • Hardware (Notebook, Desktop) basic knowledge
  • Network (LAN/WAN) basic knowledge


What we offer you

  • Attractive working conditions and social benefits: work in a big, international high-tech company, sports cards (MultiSport & CityFit), Lux Med private medical care, relocation package, induction by a team of experienced professionals, co-financing of glasses, life insurance, MyBenefit platform, fresh fruit days, language allowances
  • Talent and development programs aimed at developing technical and soft skills: Foreing languages classes, training programs, transparent career paths
  • “Open door” culture - work in international environment, friendly working atmosphere: flexible working hours, hybrid work model, tk Volunteer team, Sports Team, sports activities funded by company




thyssenkrupp Group Services Gdańsk Sp. z o.o.

Human Resources Department

al.Grunwaldzka 472 D, 80-309 Gdańsk

Telephone: +48 58 783 60 00

Email: career.pl@thyssenkrupp.com

Facebook: https://pl-pl.facebook.com/thyssenkruppkariera

LinkedIn: https://www.linkedin.com/company/thyssenkrupp-gss-gdansk


If you are interested in this job position, please apply >>>here<<<


We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.